Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  : cs.gurujewels@gmailcom

Please note that returns will need to be sent to the following address: Guru Jewels , 2nd floor , Krushnakant compound , near shivam jewels , opposite torrent tower , Vastadevi road, Akshar Jewels, Surat, Gujarat, India, 395003

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs.gurujewels@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gurujewels@gurujewels.co.in.

7-Day Replacement Policy for Damaged Silver Jewelry

At Guru Jewels , we strive to ensure that our customers receive high-quality silver jewelry that meets their expectations. In the rare event that you receive damaged silver jewelry or it becomes damaged within 7 days of purchase, we offer a hassle-free replacement policy to ensure your satisfaction.

Policy Details:

•Eligibility: This policy is applicable to all purchases of silver jewelry made directly from Guru Jewels , both online and in-store.

•Duration: The replacement request must be initiated within 7 days from the date of purchase or delivery, whichever is later. Requests made after this period will not be eligible for replacement.

Conditions for Replacement:

•The jewelry must be in its original condition, unused, and undamaged except for the defect for which replacement is sought.
•Proof of purchase, such as an order confirmation or sales receipt, must be provided.
•Any packaging or accompanying documents should be returned along with the damaged jewelry.


Process for Replacement:

•Contact our customer service team via email : cs.gurujewels@gmail.com to initiate the replacement process. Provide details of the damage and your order information.
•Our customer service team will guide you through the return process and provide instructions for shipping the damaged item back to us.
•Once we receive the damaged jewelry and verify its condition, we will initiate the replacement process.
•Replacement items will be shipped to you at no additional cost. You will receive a confirmation once the replacement has been dispatched.
•Exclusions: This replacement policy does not cover damages resulting from misuse, improper care, or normal wear and tear of the jewelry. It also does not apply to customized or personalized items unless the damage is due to a manufacturing defect.

•Refunds: If a replacement is not feasible due to stock availability or other reasons, we may offer a refund as an alternative solution.

•Final Discretion: Guru Jewels reserves the right to make the final decision regarding replacement eligibility based on the assessment of the returned item and compliance with the stated policy.

•Policy Updates: We reserve the right to amend or modify this replacement policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.

By making a purchase with Guru Jewels , you agree to abide by the terms and conditions outlined in this replacement policy.

For further assistance or inquiries regarding our replacement policy, please contact our customer service team at gurujewels@gurujewels.co.in

Guru Jewels strives to provide exceptional service and high-quality products to our valued customers, and we appreciate your trust in us.